Returns & Exchanges
At Elite Jewelers Group LLC, we stand behind the craftsmanship of our luxury fashion pieces and offer a 30-day return window for items in original, unworn condition. Your satisfaction is our priority, and we aim to make your exchange or refund process as seamless as the jewelry we create.
Initiate Your Request
Log into your customer account or visit our online returns portal to submit a request using your order number and email address.
Package Your Item
Carefully place the jewelry in its original designer packaging, ensuring all certificates of authenticity and tags are included to qualify for a full refund.
Ship with Insurance
Affix the prepaid shipping label provided by our team and drop the package off at an authorized carrier location; we recommend obtaining a receipt for your records.
Quality Inspection & Refund
Once our gemologists verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing